Webperts Refund Policy
At Webperts, we are committed to ensuring the satisfaction of our clients. We understand that digital services and product needs can evolve, and we strive to accommodate such changes within our operational framework. Our refund policy is designed to be transparent, fair, and considerate of both our clients’ expectations and our capacity to deliver exceptional service.
Scope of Services
Our refund policy covers the following services:
– Web Design and Development
– Mobile App Development
– Digital Marketing Services
– Branding and Graphic Design Services
– Custom Software Solutions
Refund Eligibility
1. Project Cancellation: If you decide to cancel your project within 7 days of the initial deposit or before the commencement of any substantial work, whichever comes first, you may be eligible for a full refund of your initial deposit.
2. Non-Delivery: In the rare event that we fail to start your project within the agreed timelines without any communication or reasonable explanation, you are entitled to a full refund.
3. Not As Described: If the final delivery significantly deviates from the service descriptions provided at the time of purchase and we are unable to rectify this deviation within a reasonable timeframe, you may be eligible for a partial or full refund, depending on the extent of the service delivered.
Process for Requesting a Refund
1. Notification: To request a refund, please contact us
(mailto:hello@webperts.com) within 14 days of the service delivery date. Include your project details, the reason for the refund request, and any documentation that supports your claim.
2. Review: Our team will review your request, which may include a consultation to understand your concerns fully. We aim to resolve any issues amicably, seeking a solution that aligns with both parties’ expectations.
3. Resolution: If a refund is deemed appropriate, it will be processed within 14 business days of the decision. Refunds will be issued to the original payment method unless otherwise agreed upon.
Limitations
– Refunds are not available for services that have been fully delivered and accepted by the client.
– Refunds for partial services will be calculated on a case-by-case basis, considering the work completed and the value provided.
– Refund requests submitted beyond 14 days of service delivery will not be eligible but will be considered for account credit or adjustments on a case-by-case basis.
Contact Us
Should you have any questions or concerns regarding our refund policy or wish to discuss a refund request, please contact us at hello@webperts.com or (mail to:hello@webperts.com). Our team is here to ensure your satisfaction and resolve any issues promptly.
