Privacy Policy

Who We Are

Webperts is a digital agency based in Dubai, United Arab Emirates. We provide web design, mobile app development, digital marketing, branding, automation development, and IT outsourcing services. You can contact us at contact[@]webperts.com or call +971 50 799 8653.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit webperts.com or engage with our services. This policy is governed by the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable regulations issued by the UAE.

Information We Collect

We collect the following types of information when you interact with our website or services:

Information you provide directly: When you fill in our contact form, request a quote, or communicate with us, we collect your full name, email address, phone number, and the content of your message or attachment.

Information collected automatically: When you visit our website, we automatically collect your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs through cookies and similar tracking technologies.

Information from third parties: We may receive information about you from platforms such as Google Analytics, social media platforms, and email marketing tools when you interact with our content on those platforms.

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To send you project updates, invoices, and service-related communications.
• To improve our website, services, and user experience based on visitor interactions.
• To send you marketing communications about our services where you have given consent or where we have a legitimate interest.
• To comply with our legal obligations under UAE law.
• To protect our rights, prevent fraud, and ensure the security of our systems.

Legal Basis for Processing

Under the UAE PDPL, we process your personal data on the following legal bases: your consent, the performance of a contract, our legitimate business interests, and compliance with legal obligations.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances: with trusted service providers who assist us in operating our website and delivering our services (hosting, email platforms, analytics tools), with professional advisors such as lawyers or accountants where necessary, and with government authorities or law enforcement agencies where required by UAE law.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to maintain our business relationship with you, and to comply with our legal obligations under UAE law. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under the UAE PDPL, you have the following rights regarding your personal data: the right to access the personal data we hold about you, the right to correct inaccurate or incomplete data, the right to request deletion of your data where it is no longer necessary, the right to object to processing for marketing purposes, the right to data portability in certain circumstances, and the right to withdraw consent at any time.

To exercise any of these rights, please contact us at contact[@]webperts.com.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted communications, secure servers, and restricted access to personal data within our team.

International Data Transfers

Our services and tools may involve transferring your data to countries outside the UAE. When such transfers occur, we ensure appropriate safeguards are in place in accordance with UAE data protection regulations.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on our website with the revised date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

Webperts
Email: contact[@]webperts.com
Phone: +971 50 799 8653